Privacy Policy

Our website address is: Thank you for visiting Mybearhome. At Mybearhome, we value your privacy. This privacy policy outlines how Mybearhome (referred to as “we,” “us,” or “our”) collects, utilizes, shares, and processes your information. By accessing or using Mybearhome, you signify your agreement with the terms and practices detailed in this policy. We encourage you to carefully read this Privacy Policy for a thorough understanding of our practices.

Collection and Use of Personal Data

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, billing address, shipping address, and payment details.
  • Website Usage Data: We may collect information about your device, IP address, browser type, referral source, pages visited, and the time and date of your visit.
  • Referral data: Your data maybe collected from any direct or indirect marketing event when you participated, it may includes your name, social media account, address and user experience comments.

How We Use Your Information:

  • Order Processing: We use your personal information to process your orders, deliver products, and communicate with you about your purchases.
  • Customer Support: We use your contact information to respond to your inquiries, provide customer support, and address issues you may encounter.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information and updates related to the business of us. You can opt out of these communications at any time.
  • Improving User Experience: We analyse website usage data to enhance our website, tailor content, and improve user experience.

Storage and Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption to safeguard sensitive data during transmission.

The personal information collected in this website will be retained for 365 days, unless a legal requirement necessitates or allows for a more extended retention period.

Disclosure of Your Information

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with our trusted business partners in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

We may share the necessary information with vendors or other third parties who perform services on our behalf (e.g., IT solution from Shopbine, payment gateway parties such as PayPal/ Stripe, data analytics platform such as Google, customer support, cloud storage, fulfilment and shipping companies). They will use your information in accordance with their own privacy notices.

We may share your personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Cookies and Tracking Technologies

Cookies are small files of information that a web server generates and sends to a web browser. We use necessary cookies to make our site work. We also use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. These will be set only if you accept. You can modify your browser settings to disable cookies, but this may affect your ability to use certain features of our website.

Children’s Privacy

Mybearhome is not intended for children under the age of 16. We do not knowingly collect or store personal information from children under 16 years of age.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

To safeguard the privacy and security of your personal data, we may request additional information to confirm your identity and verify your right to access such data. In compliance with applicable laws and regulatory requirements, there might be situations where we are unable to provide or delete certain portions or all the personal data we maintain. You may contact us to exercise your rights, we have one month to respond to you.

Third-Party Websites and Services

When customers navigate to a third-party website affiliated with us, we do not assume any responsibility for their privacy policies. Our website, products, and services may include links or options to access third-party websites, products, and services. We are not accountable for the privacy practices of these third parties, nor do we endorse the information or content found in their products and services. This Privacy Statement pertains exclusively to the data collected by us through our products and services. We recommend that you review the privacy policies of any third party before using their websites, products, or services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

If you have any questions about this Privacy Policy or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us at [email protected] (mailto:[email protected]).

Thank you for shopping at Mybearhome!